Refund policy

Our Commitment

We stand behind the quality of every bottle of Rewind Time. If you’re not satisfied with your first purchase, you may request a refund under the 30-Day Money-Back Guarantee below. If anything about your order arrives wrong, we’ll always make it right.

30-Day Money-Back Guarantee — Terms & Conditions

1. Eligibility

• The guarantee applies only to your first purchase of the product.

• It is limited to one unit per customer.

• It is valid only for purchases made through our official website.

2. Time Limit

• Your refund request must be submitted within 30 days of receiving your order.

3. How to Claim

• Contact our customer support with your order number.

• Return the product (including the original packaging where possible), following our return instructions.

4. Refund

• Once we receive and inspect the returned product, we will process your refund to the original payment method within 14 business days.

5. Return Shipping

• Unless required by applicable law, the customer is responsible for the cost of return shipping. Original shipping charges are non-refundable.

6. Exclusions

This guarantee does not apply to:

• Purchases of more than one unit of the same product (the refund is limited to one unit).

• Repeat purchases of the same product.

• Wholesale or business (B2B) orders.

• Products purchased from unauthorized retailers.

7. Abuse Prevention

• We reserve the right to refuse refund requests where we reasonably believe the guarantee is being abused, including fraudulent claims or repeated attempts to obtain refunds.

8. Consumer Rights

• This Money-Back Guarantee is offered in addition to, and does not affect, any statutory consumer rights available under applicable law.

Damaged, Defective, or Incorrect Orders

Separate from the guarantee above, if your order arrives damaged, defective, or incorrect, we will make it right with a replacement or a refund at no cost to you. Contact us within 30 days of delivery at info@getrewindtime.com with your order number and a photo of the item and packaging.

Lost or Undelivered Packages

If tracking shows your order was delivered but you did not receive it, or a package appears lost in transit, contact us within 30 days of the expected delivery date and we’ll work with you and the carrier to locate the package or arrange a replacement.

Order Changes and Cancellations

Need to change or cancel an order? Email us as soon as possible at info@getrewindtime.com. Because we process orders quickly, we can only modify or cancel an order before it has been prepared for shipment.

Subscriptions (Subscribe & Save)

The 30-Day Money-Back Guarantee applies to your first purchase. You can skip, pause, change, or cancel your subscription at any time through your account or by contacting us; to avoid being charged for your next shipment, make changes before your next billing/processing date. Full details are in our Subscription (Purchase Options) Cancellation Policy.

Contact Us First

If something went wrong with your order, please reach out before disputing a charge with your bank — we can almost always resolve it faster than a formal dispute.

Get Rewind Time LLC

1231 Cedar Avenue, Boulder, CO 80304

Email: info@getrewindtime.com